Agentic operations are a way of working in which AI handles tasks from understanding the situation through planning, execution, and verification, in line with the goals and rules of the business.
AI responds to requests and alerts, and also identifies work that needs to be done as information changes inside and outside the organization.It consults existing business systems and documents, asking the people responsible for any missing information.Within the approved scope, it updates systems and contacts the relevant people, then checks and reports the results.
People set the goals and scope of the work, make important decisions, approve actions, and handle exceptions.When a decision is needed, AI checks with a person and resumes the work once that decision has been made.